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HOW CAN I UPDATE MY ADDRESS DETAILS ON MY ACCOUNT?
If you need to change your address details, simply follow these steps:
Log in to your account on makeupforever.sg.
1. Navigate to the [Addresses] section of your account dashboard.
2. Here, you have several options:
3. To add a new address, click [Add New Address] and fill in the necessary fields.
• If you wish to edit an existing address, find the relevant address, and select [Edit] to update any details and save the changes.
• To remove an address from your list, choose [Delete] beside the address you want to remove.
• You can also set a default shipping or billing address by selecting [Set as Default] next to your preferred address.
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
If you've forgotten your password, simply follow the steps to reset your password:
1. Go to the [My Account] section on our website.
2. Click on [Forgot Password]
3. Enter the email address associated with your account and submit the form.
A link to create a new password will be emailed to you promptly. If you don't see it in your inbox shortly after submitting your request, please check your spam or junk mail folder.
IS MY PERSONAL INFORMATION SECURE?
The information you supply is confidential. Personal information will only be used for marketing, delivery, and customer service. Your credit card details are secured and will never be stored online or accessed without your permission.
You may refer to our Privacy Policy for more details.
HOW CAN I DELETE MY ACCOUNT?
THE PRODUCT I WANT IS NOT AVAILABLE. WHAT SHOULD I DO?
If an item you wish to purchase is not currently available on our website, it could be temporarily out of stock. Please contact us at taka@makeupforever.sg, and we will respond within 5 business days.
Alternatively, visit us at our Official Store at Takashimaya B1
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Google Pay, ApplyPay and the following credit cards (VISA, Mastercard, and American Express) and debit cards for payment. All orders may be subject to review and approval by our customer service team.
CAN I EDIT OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
After your order has been placed and successfully processed, we are unable to make changes or cancel it. If you wish to request for a return, kindly wait for your order to arrive and initiate a return request. For further enquiries regarding, contact our service team at cs@makeupforever.sg for assistance on the returns process.
HOW MANY PROMO/COUPON CODES CAN BE USED PER ORDER?
More than (1) promo/offer codes may be used per order. This may include automatic offer codes.
WHAT IF I FORGET TO REDEEM MY PROMO/COUPON CODE?
Unfortunately, we can't make any changes to an order once it is confirmed and paid.
WHAT IS THE DELIVERY LEAD TIME?
After placing your order, you can expect to receive it within 7 working days.
Please note that shipping timelines may extend beyond our standard delivery estimates during periods of high demand such as promotional events and holidays. Additionally, unforeseen circumstances such as extreme weather conditions can further impact delivery times.
WHAT ARE THE SHIPPING RATES?
Shipping is free for orders above SGD [$80]. Should your order fall below this amount, a standard shipping fee of SGD [$5] will be applied.
HOW CAN I TRACK MY ORDER?
After the order has shipped, your tracking number will be emailed to you. You may check on the delivery status of your order on the Ninjavan website.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Currently, orders placed on this site can only be shipped within Singapore. For customers outside of Singapore, visit our International Page to get redirected to the destination region/country.